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OPS: Training

MODULE 1

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MODULE 1: A short intro
MASTER THE BASICS

- Introducing a deeper introspection on site performance
- Challenge the default mindset on 'boring' tasks
- Exploring, through practical examples, what is expected of the managers

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MODULE 1: WORKBOOK
MASTER THE BASICS

To be used during the sessions

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MODULE 1: Reviews
MASTER THE BASICS

How to understand performance on reviews

How to improve review performance

If you don't bother, who would?

MODULE 2

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MODULE 2: 
PERSONALITY

- introducing personality types and understanding how they interact

MODULE 3

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MODULE 3:
THE POWER OF LANGUAGE

- Introducing the 'seed' for dealing with difficult conversations
- How culture can affect what we mean and how we say it
- Exploring, through practical examples, options on how to deal with difficult staffing conversations

MODULE 4

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MODULE 4: 
THE CIRCLE OF CONCERN

- Introducing a shift in paradigm - 'from if only my boss will stop pestering me' to 'I'll hit the deadline!'
- Introducing the concept of proactivity by enlarging the circle of influence
- application of to do lists into Eisenhower's matrix
- Discussing perception

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